Cooker Repair in Mortlake

Yes — an adult over eighteen, for the whole visit. The engineer shows you what has gone wrong with the cooker before touching it, puts something down to protect the floor, and leaves your Mortlake kitchen as it was found.

No. You pay in full when you book online, and the price for your slot is on screen before you pay anything — there is no deposit and nothing settled at the door. What you pay covers call-out, diagnosis and repair labour. The only thing quoted on the day is a part, if your cooker needs one, and it is fitted only with your approval.

The makes we actually see in Mortlake kitchens: Rangemaster, Belling, Stoves, Smeg, Bosch, Zanussi, Hotpoint, Indesit, Beko, AEG and Leisure. A badge we have not listed is almost never a problem — cookers share the same handful of components underneath, and the parts on the van in SW14 cover most of them.

Our engineers live and work across South West London rather than running out of one central depot, so a cooker job in SW14 is normally a short hop. For genuine emergencies — leaks, burning smells, a freezer going soft — we aim at a two to four hour window where the day allows.

You get it straight, with the reason, and in writing if a landlord or an insurer needs it. What you paid covers the Mortlake visit and the diagnosis, so it is not refunded once an engineer has been sent out — but nothing further is charged when the repair cannot go ahead, and you are not left guessing what to do with the cooker.

Some roads are controlled and others are not — it changes street by street. Level crossings near the station can slow arrival, so we allow for them. Flag anything awkward when you book: a cooker job often means carrying a part in, and an engineer parked three streets away loses you time you have paid for.

No. We are electric-appliance specialists and we are not Gas Safe registered, so gas work has to go to a Gas Safe registered engineer — that is the law, not a preference. If you have a dual-fuel cooker, the electric oven, grill and controls are all ours; the gas burners are not.