Emergency Appliance Repair in Crouch End

You get it straight, with the reason, and in writing if a landlord or an insurer needs it. What you paid covers the Crouch End visit and the diagnosis, so it is not refunded once an engineer has been sent out — but nothing further is charged when the repair cannot go ahead, and you are not left guessing what to do with the appliance.

Your price is fixed once you book it, but it is not the same for everyone — it varies by day, by arrival window, by same-day or Sunday, by postcode and by brand. Whatever it comes to for your slot is shown before you pay, and it covers the call-out, the diagnosis and the labour on the appliance. Parts are quoted separately.

The makes we actually see in Crouch End kitchens: Bosch, Siemens, Neff, Samsung, LG, Miele, Hotpoint, Indesit, Beko, AEG, Zanussi and Whirlpool. A badge we have not listed is almost never a problem — appliances share the same handful of components underneath, and the parts on the van in N8 cover most of them.

In normal domestic use a appliance lasts 7 to 13 years depending on the appliance. Inside that, repairing beats replacing almost every time. Past it, it comes down to which part has failed — and the engineer will tell you plainly in Crouch End if you would be throwing good money after bad. We would rather lose the Crouch End job than sell you a pointless appliance repair.

Water coming out of something, a burning smell, anything tripping your consumer unit, and a full freezer that has stopped freezing. Those jump the N8 queue. A dishwasher washing badly does not — we will book that normally and say so, rather than charge you emergency money for it.

Separately from the labour, always. The van carries whatever fails most often on appliances, which is why a lot of N8 jobs finish first time. Anything that has to be ordered gets priced for you before it is fitted, and only goes on once you say yes. Parts carry the manufacturer's warranty; our labour carries twelve months.

Our engineers live and work across North London rather than running out of one central depot, so a appliance job in N8 is normally a short hop. For genuine emergencies — leaks, burning smells, a freezer going soft — we aim at a two to four hour window where the day allows.

No. We are electric-appliance specialists and we are not Gas Safe registered, so gas work has to go to a Gas Safe registered engineer — that is the law, not a preference. If you have a dual-fuel cooker, the electric oven, grill and controls are all ours; the gas burners are not.