Emergency Appliance Repair London

Before You Book: Appliance Faults Explained

Not every breakdown is an emergency, and we would rather help you work out which yours is. If there is water coming out, a burning smell, or a freezer full of food at risk, act now using the steps below and then call us. If the appliance is simply not working, a normal same-day or next-day booking will serve you just as well and cost less.

Safety first: If you can see or smell burning, or there is water anywhere near an electrical connection, switch off at the consumer unit rather than reaching for the appliance itself. We repair electric appliances only — if you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999 immediately.

Try these checks before you call us

1. Water escaping — isolate it Turn off the appliance at the wall socket and close the water tap feeding it, usually behind or under the unit. If you cannot reach the tap, use your property stopcock. Then put towels down and call us.
2. Burning smell or hot casing — unplug it Switch off at the socket and unplug. Do not run "one more cycle" to see if it clears. This applies especially to tumble dryers, where lint is highly flammable.
3. Freezer failure — keep the door shut A closed freezer holds temperature for roughly 24 hours. Do not keep opening it to check. Move the most valuable items to a neighbour or a cool box with ice packs.
4. Repeatedly tripping the electrics Unplug the suspect appliance and reset your consumer unit. If the power then holds, you have identified the faulty appliance — leave it unplugged and call us.
5. Check it is actually the appliance Before booking anything, test the socket with something you know works, and check for a tripped breaker. It costs you nothing and occasionally saves a call-out entirely.

Common symptoms, likely causes, and what we do