Frequently Asked Questions
No Hidden Cost
We maintain a completely transparent pricing policy, ensuring you only pay the callout and diagnostic fee once, even if we need to return later to install parts.
Additionally, we do not charge extra for weekend services – you get the same price every day of the week.
To claim under our Repair Guarantee, please contact us with your original repair date, postcode and a description of the issue. We’ll then arrange for a specialist to revisit and rectify the problem at no additional cost.
The repair guarantee covers the original problem we repaired and any new fault within 12 months.
Our guarantee does not cover issues arising from misuse or third-party interference. We also do not cover accidental damage to the appliance, such as a cracked casing or water damage from flooding.
The Repair Guarantee is tied to the appliance we repaired, not the customer or the address. It remains valid as long as the appliance is in our service area.
This means that once on your premises, the engineer will thoroughly assess the appliance, diagnose the fault and resolve the issue if possible.
No, the quotation price does not include parts. If any parts are required to fix your appliance, these will be charged as an additional cost and may require a further visit.
No, the call-out and labour charge is included in the quotation price, and the engineer will fit any parts free of charge should they need to return for another visit.
- Please note the callout charge includes the diagnosis, labour is non-refundable.
- Once prepayment has been made, we will dispatch an engineer to you at the mutually agreed-upon date and time; unless otherwise stated, there is usually a two-hour window.